Payment can be made by using PayPal, Mastercard, Visa, American Express or Afterpay.
PayPal is recognized globally as one of the most secure payment methods.
Orders will only be processed once payment has successfully been made. All purchases will be converted in to Australian Dollars (AUD).
Shipping & returns
The shortlist team work hard to create beautiful product and want to ensure that it is received with delight. Your order will arrive in our signature packaging, perfectly accompanying your beautiful new purchase. To ensure this happens carefully read the shipping instructions below
Shipping within Australia
We offer STANDARD FREE SHIPPING on all orders over $50 regardless of how many items you have purchased.
All orders under $50 will be charged a flat rate shipping fee of $10.
We offer EXPRESS SHIPPING for an additional cost of $5.00
All deliveries are made using Australia Post.
Orders are dispatched within 2 business days and shipping times are estimated between 3-5 business days.
Once your order has been dispatched we will email you with all essential shipping information.
To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am-5pm.
If no one is at your specified shipping address when delivery is attempted, Australia Post will leave a card that will direct you to your local post office for collection.
We cannot take responsibility for lost or delayed packages once they are lodged with Australia Post. If you have any queries about the status of your order please call Australia Post helpline on 137678 and quote your tracking number.
We offer flat rate international shipping to the following countries.
New Zealand: AU$20.00
U.S.A. and Canada: AU$30.00
United Kingdom and Europe: AU$30.00
All deliveries are made using Australia Post.
At this point in time we are unable to offer international shipping to other countries however, if you are interested in an item please send us an email at firstname.lastname@example.org and we will do what we can to accommodate your request.
Duties, GST, VAT or Customs Charges
All prices are in Australian dollars and GST is included in all orders delivered within Australia.
International customers may have to pay import duties and/or customs clearance fees. These charges are the responsibility of the recipient of the parcel. For further information we recommend you contact your local customs office prior to placing your order.
To comply with Australian export regulations we are required to declare the exact value of all items ordered and mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.
*CHANGE OF MIND RETURN POLICY FOR ONLINE PURCHASES ONLY
We want you to be completely happy with your Shortlist experience. If you have made a purchase online and change your mind, we offer an online return policy.
The following terms and conditions apply to purchases made online for full priced items only, not sale items.
If you are unhappy with your item/s, we will accept your return for a full refund. Returns must be sent back to us within 7 days of receiving your order to be eligible for a full refund.
Full priced items must be returned in their original condition, with tags attached and no signs of wear. Proof of purchase is required and should be included when returning the item/s. All shipping costs of returned items are the customer's responsibility and will not be refunded.
If you decide to return an item, please email us at email@example.com so we can look out for your parcel. Once we receive the return, your credit card, Paypal or Afterpay account with be credited within 7 days.
If you wish to return something please send to:
P.O. Box 7166
Geelong West 3218
*CHANGE OF MIND POLICY FOR IN-STORE PURCHASES ONLY
Should you wish to return an item that was purchased in store, the following terms and conditions apply.
Should you change your mind, we will offer you an exchange/credit note only for full priced items returned within 7 days of purchase.
Sale items cannot be returned for change of mind.
Proof of purchase is required for all returns.
Please note, the above policies are in addition to your rights under the Australian Consumer Law (Victoria) and Consumer Guarantee in relations to defected/faulty goods.
At shortlist we respect the personal information you have provided us when you access and use our website and abide by the appropriate privacy standards.
Personal details such as your name, email address and contact details will be collected. This information you provide is only used for the purpose of completing your order or sending you emails should you join our mailing list.
We ensure you that all information given to us from our customers is not shared or sold to any third parties.
Whilst we exercise appropriate care in relation to the security of your personal information, no data transmission over the internet can be guaranteed to be completely secure. We do not warrant the security of any personal information transmitted to us over the internet and you do so at your own risk.
If you are not satisfied with the way in which we handle your personal information, please feel free to contact us at firstname.lastname@example.org
Terms & conditions
shortlist provides our customers with products and services subject to the following terms and conditions. By accessing our online store you acknowledge that you have read, understood and accepted, without limitation or qualifications, and are bound to our Terms and Conditions
The shortlist team work hard to create beautiful product and the highest care is taken when producing our goods. We also take great pride in customer satisfaction and strive for excellence every step of the way. We appreciate your visit and hope that you have found our site to be user friendly. If you have any questions in relation to our business or site operation, please contact us at: email@example.com
The information we provide on this website is of a general nature and you will exercise and rely solely on your own judgement in using the shortlist online store for purchasing products. We aim to keep our content as up-to-date and accurate as possible and do not accept responsibility for any errors, or omissions in the site contents. We attempt to provide accurate imagery and descriptions of all our products, however colours may vary slightly depending on the settings and viewing conditions of your computer.
All orders are subject to acceptance and availability and will only be processed once payment has successfully been made. Items in your shopping cart are not reserved and may be purchased by other customers subject to the sale being made final.
We reserve the right to not accept your order if certain shipping restrictions apply for the area of delivery, or if the item ordered is out of stock or withdrawn from sale for any particular reason.
You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you on “as is” basis, the website may contain errors, faults and inaccuracies and may not be complete and current. shortlist makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws.
We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.
This website may at times contain links to other websites or information provided by third parties. We are not responsible for the availability of, or any content or material contained in, or obtained through, any such websites. You use the information and links at your own risk.
In no event shall we be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
Our maximum aggregate liability for any products or service supplied to you shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.
All photographic images on our website are copyright. Either the copyright of the owner of the website or copyright applied to photographs provided under agreement from the owner/s. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process, nor may another exclusive right be exercised, without the permission of Shortlist Aust Pty Ltd.